☆ Shipping & Returns

Shipping

BT proudly ship worldwide from our little studio in Auckland, New Zealand.

Shipping Rates:

New Zealand:
Flat rate courier shipping -
$10 NZD

Australia:
Flat rate shipping-
$15 NZD

Rest of the World:
Flat rate shipping-
$30 NZD

Processing Times:

All in-stock items will be dispatched within 1–4 business days.

Any Custom and Made 2 Order pieces will have individual timeframes, which will be discussed with you during the ordering process.

Delivery Times:

New Zealand:
1–3 business days after dispatch

Australia:
4–10 business days after dispatch

Rest of the World:
7-14 business days after dispatch
(Please note international shipments may experience customs delays outside of our control.)

Returns & Exchanges

At Billy Tooth Jewellery, every piece is handcrafted with care and attention to detail.

Due to the nature of our work, we cannot accept returns or exchanges for change of mind. Sorry :( 7-14 business days after dispatch
(Please note international shipments may experience customs delays outside of our control.)

Faulty Items

If you receive an item that is faulty, please contact us within 7 days of receiving your order here with your order number and photos/description of the issue.

If deemed faulty, we will offer a repair, replacement, or refund. :)

Important Notes

• Billy Tooth is not responsible for lost or stolen parcels once they have been dispatched.
• Customers are responsible for any customs or import duties charged by their country.

If you have any questions about shipping or your order, please get in touch via email.

Thanks cutie! ☆